Return window
Eligible pieces can be requested for return or exchange within the policy window after delivery.
Returns
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Preparing the returns and exchange desk.
Returns
Preparing the returns and exchange desk.
Returns and exchange
A guided return and exchange page for customers who need to initiate a request or understand the return timeline.
Request initiation
Exchange support
Status tracker
Return window
Eligible pieces can be requested for return or exchange within the policy window after delivery.
Condition check
Items should be unused, unwashed, and returned with original tags and packaging.
Status updates
Customers can follow request progress from submitted to approved, picked up, and refunded or exchanged.
Customer desk
This page is ready for the final backend connection. The structure is already accessible and aligned with the planned customer flow.
Returns and exchange
This route is now in place according to the Phase 3 roadmap and can be connected to live product, order, or account data when that work begins.
Read policy